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Software Engineer

  • As a Technical Anchor working in Ford Credit IT, you will join a team that supports to develop enterprise scale applications/building SaaS products in the Salesforce Service Cloud/ Auto Cloud.
  • Work on a balanced product team to define, design, develop and deploy Salesforce Service Cloud/ Auto Cloud in developing Form Data Models, Customer Data Platforms (CDP)/Interaction Studio/Journey builder/Automation Studio/Email and Mobile studio, contact builder,data extension, data sync,Sitemap,content block.
  • Ability to Productize (Build/Author) a document generation product as a SaaS (Software as a Service) products hosted on Mulesoft and Google Cloud Platform (GCP).
  • Build and maintain digital expertise by researching latest industry trends and standards, driving innovation through PoCs and experiments.
  • Develop Salesforce Service Cloud/ Auto Cloud  applications .
  • Evaluate potential solutions using both technical and commercial criteria that support the established cost and service requirements with continuous improvement and innovative mindset. 
  • Develop and automate unit and integration test scripts.
  • Integrated with MuleSoft applications for integrations around Sales/ Service clouds with Ford Credit Systems.
  • Act as a mentor for less experienced developers through both your technical knowledge and ability to inspire a team to build extraordinary impact together.
  • Understand the depth of the User Stories and provide accurate estimates.
  • Automate performance monitoring and notification in the event of failures using best practices and tools. 
  • Research new technologies, influences and implements enterprise technology shifts and new trends impacting Ford application delivery.
  • Do code deployments using CICD Salesforce Salescloud and Mulesoft pipeline with Service cloud – Copado Salesforce deployment. 
    • Participate in highly collaborative environment.
    • DevOps o Continuous Integration and Continuous Deployment (CI/CD) 
    • Security (SAST/DAST) 
    • Monitoring/logging/tracing/ tools (SPLUNK etc…) 
  • Experience deployment using source control using Visualsourcecode/Github repo/Copado.
  • Strong sense of code with ability to review code using SonarQube, Checkmarx, rework and deliver Quality code.
  • Build a reusable component using LWC component, AmpScript, Service Side Java Script (SSJS), and SQL. Integrating salesforce Marketing cloud with external system using SFMC APIs
  • Follow enterprise architecture processes and advise teams on cloud design, development, and architecture, service blueprints.

Engage in Agile practices including but not limited to Stand-ups, backlog grooming, sprint demos and journey mapping.

  • B.E. / B.Tech / M.C.A 
  • Minimum 7 years of experience developing Salesforce Service/Auto Cloud customizations.
  • Extensive experience in Ampscript,Apex, JavaScript, Lightning components, Aura Component and Lighting Web Component, Omniscript, Velocity
  • Must have experience in in contact builder,data extension,data sync,Sitemap,content block,
  • Lead Service/Auto Cloud data modeling and architecture including data extension modeling and cross-product data architecture & mapping
  • Ability to integrate Mulesoft, Informatica, Grapghql, Mediallia and Emplifi.
  • Ability to create flows, modify objects, create custom objects, write Apex, triggers and integrate API services using an IDE
  • Demonstrated ability to drive development of highly technical technology services and capabilities.
  • Experience with the Salesforce.com APEX data loader , Salesforce.com web services APIs/Platform Event/Changedata capture/REST/Pub/Sub. 
  • Strong sense of code with ability to review code using SonarQube, Checkmarx, rework and deliver Quality code.
  • Demonstrated experience in Customer Data Platforms (CDP)/Interaction Studio/Journey builder/Automation Studio/Email and Mobile studio.
  • Demonstrated experience establishing and maintaining data structures, data extensions and automations within Salesforce Service/Auto Cloud

Experience in Enterprise data analytics, Reporting and Monitoring using Splunk, Dynatrace, healthnut etc

  • 5+ years of experience in architecting and implementing fault tolerant, highly available Service/Auto cloud API/REST/SOAP,Platform Event(Pub/Sub).
  • Salesforce Service/Auto Cloud Developer/Consultant/Salesforce Application Architect certifications will be an added advantage. 
  • Should have SQL knowledge and have the experience writing database scripts using DDL or queries using DML.
  • Experience in SRE in Copado and ability to architect the services considering observability, traceability and monitoring aspects.
  • At least 4 years of experience in Agile scrum software development process.
  • Ability to work in team in diverse/ multiple stakeholder environment.
  • Experience and desire to work in a Global delivery environment.
  • Excellent communication skills with the ability to adapt your communication style to the audience.
  • Demonstrated ability to drive development of highly technical technology services and capabilities.

Experience deployment using source control using change sets and CICD pipelines.

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