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Software Engineer
- As a Technical Anchor working in Ford Credit IT, you will join a team that supports to develop enterprise scale applications/building SaaS products in the Salesforce Service Cloud/ Auto Cloud.
- Work on a balanced product team to define, design, develop and deploy Salesforce Service Cloud/ Auto Cloud in developing Form Data Models, Customer Data Platforms (CDP)/Interaction Studio/Journey builder/Automation Studio/Email and Mobile studio, contact builder,data extension, data sync,Sitemap,content block.
- Ability to Productize (Build/Author) a document generation product as a SaaS (Software as a Service) products hosted on Mulesoft and Google Cloud Platform (GCP).
- Build and maintain digital expertise by researching latest industry trends and standards, driving innovation through PoCs and experiments.
- Develop Salesforce Service Cloud/ Auto Cloud applications .
- Evaluate potential solutions using both technical and commercial criteria that support the established cost and service requirements with continuous improvement and innovative mindset.
- Develop and automate unit and integration test scripts.
- Integrated with MuleSoft applications for integrations around Sales/ Service clouds with Ford Credit Systems.
- Act as a mentor for less experienced developers through both your technical knowledge and ability to inspire a team to build extraordinary impact together.
- Understand the depth of the User Stories and provide accurate estimates.
- Automate performance monitoring and notification in the event of failures using best practices and tools.
- Research new technologies, influences and implements enterprise technology shifts and new trends impacting Ford application delivery.
- Do code deployments using CICD Salesforce Salescloud and Mulesoft pipeline with Service cloud – Copado Salesforce deployment.
- Participate in highly collaborative environment.
- DevOps o Continuous Integration and Continuous Deployment (CI/CD)
- Security (SAST/DAST)
- Monitoring/logging/tracing/ tools (SPLUNK etc…)
- Experience deployment using source control using Visualsourcecode/Github repo/Copado.
- Strong sense of code with ability to review code using SonarQube, Checkmarx, rework and deliver Quality code.
- Build a reusable component using LWC component, AmpScript, Service Side Java Script (SSJS), and SQL. Integrating salesforce Marketing cloud with external system using SFMC APIs
- Follow enterprise architecture processes and advise teams on cloud design, development, and architecture, service blueprints.
Engage in Agile practices including but not limited to Stand-ups, backlog grooming, sprint demos and journey mapping.
- B.E. / B.Tech / M.C.A
- Minimum 7 years of experience developing Salesforce Service/Auto Cloud customizations.
- Extensive experience in Ampscript,Apex, JavaScript, Lightning components, Aura Component and Lighting Web Component, Omniscript, Velocity
- Must have experience in in contact builder,data extension,data sync,Sitemap,content block,
- Lead Service/Auto Cloud data modeling and architecture including data extension modeling and cross-product data architecture & mapping
- Ability to integrate Mulesoft, Informatica, Grapghql, Mediallia and Emplifi.
- Ability to create flows, modify objects, create custom objects, write Apex, triggers and integrate API services using an IDE
- Demonstrated ability to drive development of highly technical technology services and capabilities.
- Experience with the Salesforce.com APEX data loader , Salesforce.com web services APIs/Platform Event/Changedata capture/REST/Pub/Sub.
- Strong sense of code with ability to review code using SonarQube, Checkmarx, rework and deliver Quality code.
- Demonstrated experience in Customer Data Platforms (CDP)/Interaction Studio/Journey builder/Automation Studio/Email and Mobile studio.
- Demonstrated experience establishing and maintaining data structures, data extensions and automations within Salesforce Service/Auto Cloud
Experience in Enterprise data analytics, Reporting and Monitoring using Splunk, Dynatrace, healthnut etc
- 5+ years of experience in architecting and implementing fault tolerant, highly available Service/Auto cloud API/REST/SOAP,Platform Event(Pub/Sub).
- Salesforce Service/Auto Cloud Developer/Consultant/Salesforce Application Architect certifications will be an added advantage.
- Should have SQL knowledge and have the experience writing database scripts using DDL or queries using DML.
- Experience in SRE in Copado and ability to architect the services considering observability, traceability and monitoring aspects.
- At least 4 years of experience in Agile scrum software development process.
- Ability to work in team in diverse/ multiple stakeholder environment.
- Experience and desire to work in a Global delivery environment.
- Excellent communication skills with the ability to adapt your communication style to the audience.
- Demonstrated ability to drive development of highly technical technology services and capabilities.
Experience deployment using source control using change sets and CICD pipelines.