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Site Reliability Engineer, Product - USDS
About the team
The Product Engineering team monitors and maintains the availability of TikTok, including services such as video playback, content discovery/recommendations, live streaming, and customer service feedback.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities
- Gain a solid understanding of the various components and services that power the TikTok experience
- Maintain services to meet service-level-agreements (SLAs) and service-level-objectives (SLOs) by measuring and monitoring availability, performance, and overall system health
- Participate as part of a global team to support site-up issues to ensure that services are reliable, fault-tolerant, efficiently scalable and cost-effective
- Scale systems sustainability through mechanisms such as automation; evolve systems reliability, efficiency, and velocity by pushing for changes
- Provide user support, incident responses and postmortems
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
The Product Engineering team monitors and maintains the availability of TikTok, including services such as video playback, content discovery/recommendations, live streaming, and customer service feedback.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities
- Gain a solid understanding of the various components and services that power the TikTok experience
- Maintain services to meet service-level-agreements (SLAs) and service-level-objectives (SLOs) by measuring and monitoring availability, performance, and overall system health
- Participate as part of a global team to support site-up issues to ensure that services are reliable, fault-tolerant, efficiently scalable and cost-effective
- Scale systems sustainability through mechanisms such as automation; evolve systems reliability, efficiency, and velocity by pushing for changes
- Provide user support, incident responses and postmortems
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.