Security Engineering, L1 Support Engineer - USDS

The security team is missioned to run and operate security infrastructures, platforms and technologies, as well as to support cross-functional teams to protect our users, products and infrastructures. In this team you'll have a unique opportunity to have first-hand exposure to the strategy of the company in key security initiatives, especially in deploying and maintaining scalable and secure-by-design systems and solutions. Our challenges are not your regular day-to-day technical problems; you'll be part of a team that's developing new solutions to new challenges of a kind not previously addressed by big tech. It's working fast, at scale, and we're making a difference.

- Traige production incidents and attempt to mitigate or escalate to service support teams as necessary.
- This is not a helpdesk position where you are just creating tickets, but an opportunity to grow into a Site Reliability Engineering role.
- While your primary focus would be to triage and manage production incidents, there are plenty of opportunities to:
- Work with infrastructure, product and platform engineering teams to operate and deploy software services.
- Participate in capacity planning.
- Maintain sustainable reliability and scalability of software systems by improving automation to measure and monitor availability, latency and overall system health.
- Consistently evolve systems by pushing for changes that improve system reliability and release velocity.
- Practice sustainable incident response and Root Cause Analysis (RCA).