QA Engineer (Third-party Contractor), TikTok Global E-commerce

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading internet companies. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. Our quality assure engineering team is responsible for keeping an e-commerce ecosystem stable, secure and intuitive for our users. We are looking for passionate and talented people to join us as we drive the future of e-commerce here at TikTok.

What You'll Do:
- Responsible for handling international e-commerce feedback tickets, categorizing and labeling bad cases, analyzing tickets, and summarizing common and typical issues.
- Follow up on product experience issues, reproduce problems, collaborate with business teams to explore underlying business logic, and drive solutions.
- Collect and organize various issues, and generate basic data outputs for daily, weekly, and monthly reports.
- Communicate and collaborate with domestic and international teams to resolve issues.